Privacy Policy

Privacy Policy

THIS PRIVACY STATEMENT DESCRIBES HOW ANY MEDICAL INFORMATION PERTAINING TO YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

ESSENTIALLY, THIS PRIVACY STATEMENT DEPICTS THE MANNER BY WHICH WE COLLECT AND USE THE AFORE-CITED INFORMATION. BY AVAILING OF OUR SERVICES OR BY ACCESSING OUR WEBSITE, YOU CONSENT TO OUR PRIVACY STATEMENT. MATESAFE MAY MODIFY THIS PRIVACY STATEMENT AT ANY TIME EFFECTIVE UPON ITS POSTING. YOUR CONTINUED USE OF OUR SERVICES CONSTITUTES YOUR ACCEPTANCE TO THIS PRIVACY STATEMENT AND ANY UPDATES THEREIN.

WHILE THIS PRIVACY STATEMENT IS INTENDED TO GENERALLY DESCRIBE OUR PRIVACY PRACTICES, OUR GOAL IS TO ALSO PROVIDE YOU WITH A MORE DETAILED INFORMATION.

 I. General Undertaking

MateSafe understands the importance of your privacy and is committed to maintaining the confidentiality of your medical information. We are required by law to maintain the privacy of protected health information (PHI), to provide individuals with notice of our legal duties and privacy practices with respect to protected health information (PHI), and to notify affected individuals following a breach of unsecured protected health information (PHI). This notice describes how we may use and disclose your medical information. It also describes your rights and our legal obligations with respect to your medical information.

At MateSafe, we are committed to keeping your protected health information (PHI) confidential. This Privacy Statement is in compliance with law and describes how and when we use or disclose your protected personal health information. Disclosure may occur without your authorization for purposes of treatment, payment, and health care operations.

This notice also describes your rights as they relate to your protected health information as defined by federal regulations called HIPAA (Health Insurance Portability and Accountability Act). Understanding what is in your record and how your health information is used helps you to ensure its accuracy, better understand whom, what, when, where, and why others may access your health information, and helps you make more informed decisions when authorizing disclosure to others.

II. Health Record as “Protected Health Information”

MateSafe ensures that all your engagements with us are recorded. This includes your initial diagnosis and planned treatment, among others. These constitute your protected health information, and serve as:

  • Basis for planning your care;
  • Documentation for describing the care you received;
  • Tool for improving the services we render; and,
  • Gauge for determiningthe results we accomplished.

III. Health InformationRights

You have a right to notice of our legal duties and privacy practices with respect to your health information, including the following:

A. Right to Request Special Privacy Protections.

You have the right to request restrictions on certain uses and disclosures of your health information by a written request specifying what information you want to limit, and what limitations on our use or disclosure of that information you wish to have imposed.  If you tell us not to disclose information pertaining to your health, we will abide by your request, unless we must disclose the information for legal reasons. We reserve the right to accept or reject any other request, and will notify you of our decision.

B. Right to Request Confidential Communications.

You have the right to request that you receive your health information in a specific way or at a specific location.  More specifically, you may ask that we send information to a particular email account or to your work address.  We will comply with all reasonable requests submitted in writing which specify how or where you wish to receive these communications.

C. Right to Inspect and Copy.

You have the right to inspect and copy your health information.  We encourage you to submit a written request in relation to the foregoing, which details what information you want access to, whether you want to inspect it or get a copy of it, and if you want a copy, your preferred form and format.

D. Right to Modify.

You have a right to request that we amend your health information that you believe is incorrect or incomplete.  You must make a request to amend in writing, and include the reasons you believe the information is inaccurate or incomplete.

E. Right to Supplement.

You also have the right to request that we add to your record a statement concerning anything in the record you believe to be incomplete or incorrect. All information related to any request to amend or supplement will be maintained and disclosed in conjunction with any subsequent disclosure of the disputed information.

F. Right to an Accounting of Disclosures.

You have a right to receive an accounting of disclosures of your health information upon request from MateSafe. As an exception to the foregoing, we are not duty-bound to accountfor disclosures intended for research, or which are incident to a use or disclosure otherwise permitted or authorized by law, or the disclosures to a health oversight agency or law enforcement official which would be reasonably likely to impede their activities.

IV.Reservation Clause

MateSafe reserves the right to change its practices and to make the new provisions effective for all protected health information it maintains. Should our privacy practices change, we will notify you in the most expedient manner to secure your concurrence to these changes. We will not use or disclose your health information without your signed authorization, except as described in this notice. We will also discontinue to use or disclose your health information after we have received a written revocation of the authorization according to the procedures included in the authorization.

V. Permitted Disclosures

Disclosures for treatment, payment, and health operations are not covered by this Privacy Statement. Hence, MateSafe may lawfully divulge under the following specific circumstances:

A. Treatment

We may use the protected health information about you to provide your medical care.  We disclose medical information to our employees and others who are involved in providing the service you need.

B. Payment

We use and disclose medical information about you to obtain payment for the services we provide.  Other than this, no other financial-related reason shall justify the disclosure of your PHI.

C. Business Operations

We may use and disclose medical information about you to further our business operations.  Specifically, we may use and disclose this information to review and improve the quality of service we provide, or the competence and qualifications of our professional staff.  We may also use and disclose this information as necessary for medical reviews, legal services and audits, including fraud and abuse detection and compliance programs and business planning and management.

Although federal law does not protect health information which is disclosed to someone other than another healthcare provider, health plan, healthcare clearinghouse or one of their business associates, Georgia law prohibits all recipients of healthcare information from further disclosing it except as specifically required or permitted by law.

D. HIPAA Form

We may use and disclose medical information about you by having you sign in the HIPAA Form upon your engagement with us.

E. Notification and Communication with Family

We may disclose your health information to notify or assist in notifying a family member, your personal representative or another person responsible for your care about your location or your general condition or, unless you had instructed us otherwise.  If you are unable or unavailable to agree or object, our health professionals will use their best judgment in communicating with your family and others.

F. Marketing

Provided we do not receive any payment for making these communications, we may contact you to encourage you to use our services. Except for the afore-cited stipulation, no other marketing strategy or advertising scheme shall warrant disclosure of your PHI. Rest assured, we will not otherwise use, divulge or disclose your medical information for marketing purposes or accept any payment for other marketing communications without your prior written authorization.

VI. Legal Compliance

As required by law, we will use and disclose your health information, but we will limit our use or disclosure to the relevant requirements of the law.  When the law requires us to report abuse or respond to judicial or administrative proceedings, or to law enforcement officials, we will further comply with the requirement set forth below concerning those activities.MateSafe may disclose your health information to public health authorities for purposes related to:

  • Preventing or controlling disease, injury or disability;
  • Reporting to the Food and Drug Administration concerning specific problems; and,
  • Reporting infection exposure.

We may furthermore divulge your health information to health oversight agencies during the course of audits, investigations, inspections, licensure and other proceedings, subject to the limitations imposed by federal and Georgia law.

Furthermore, we may disclose your health information in the course of any administrative or judicial proceeding to the extent expressly authorized by a court or administrative order.  We may also disclose information about you in response to a subpoena, discovery request or other lawful process if reasonable efforts have been made to notify you of the request and you have not objected, or if your objections have been resolved by a court or administrative order.

VII. Changes to this Privacy Statement

We reserve the right to amend our privacy practices and the terms of this Privacy Statement at any time in the future.  Until such amendment is made, we are required by law to comply with this Privacy Statement.  After an amendment is made, the revised Privacy Statement will apply to all protected health information that we maintain, regardless of when it was created or received.  We will keep a copy of the current Privacy Statement posted in our website www.matesafe.com.

VIII. Complaints

Complaints about this Privacy Statement or how MateSafe handles your protected health information should be directed to us at through either of the following modes:

Email:                         info@MateSafe.com

Phone:                       (404) 590-1258

Address:                    2295 Towne Lake Pkwy

Suite 160

Woodstock, GA 30